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Public service access identity
EQ.02.03 / office
Public service access
UnionPublic service accessPublic service access

EQ.02.03 / PUBLIC SERVICE NETWORK

Public service access

Make a public service's actual decision route usable before treating a case as incomplete.

EQ.02.03officeUnion-wide competence

Public service access / public remit

Make a public service's actual decision route usable before treating a case as incomplete.

Receiving role
Public service access assessment lead
Public counterpart
Equal Treatment

Choose your route

Office output: Public-service access agreement

Assessment file: Public-service access agreement

  • service task
  • practical barrier
  • alternative evidence

Read the public-service access agreement specification →

A difficult public service access case

Illustrative case / EQ.02.03

A resident cannot use the mandatory live portal; agree a verified offline or assisted receiving route.

Reporting and specialist powers

Competent parent
Equal Treatment
Local public authority
Equality & Accessibility Commission
Receiving evidence
service task; practical barrier; alternative evidence
Assessment question
A resident cannot use the mandatory live portal

Public records and accountability

EQ.02.03/REG
Records and reasoned determinations

Public-service access agreement

EQ.02.03/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.