Who we are and whom we serve
The Union Ombudsman gives people and organisations an accessible route to challenge maladministration. It serves those passed between desks, denied an explanation, excluded by an inaccessible process or left without a receiving owner. It can investigate service practice independently of the institution complained about.
Choose your route
Office output: Receives complaints and publishes institutional recommendations
People and households
Register a birth in a habitat
Decision owner: Citizenship & Mobility Commission
Reunite a family across regions
Decision owner: Citizenship & Mobility Commission
Replace a lost travel credential
Decision owner: Citizenship & Mobility Commission
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Companies and cooperatives
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Request public records
Decision owner: Archives, Libraries & Memory Commission
Research and civic organisations
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Request public records
Decision owner: Archives, Libraries & Memory Commission
Public administrations
Register a birth in a habitat
Decision owner: Citizenship & Mobility Commission
Reunite a family across regions
Decision owner: Citizenship & Mobility Commission
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
What our teams do
The Ombudsman records the service need, original request, administrative response and practical harm. It asks for the reasoned finding and source record, distinguishes a failure of process from a contested legal question, and publishes recommendations and institutional replies. Essential continuity is examined alongside the completeness of paperwork.
Our decision powers and limits
The office does not replace Union Court of Justice judicial review or guarantee the applicant's preferred substantive outcome. It can identify a competent remedy route and a systemic service failure. Complaints can be represented by an authorised advocate, with a protected channel where the ordinary operator is part of the alleged problem.
Responsibilities and programmes
Where our powers stop
The office does not replace Union Court of Justice judicial review or guarantee the applicant's preferred substantive outcome. It can identify a competent remedy route and a systemic service failure. Complaints can be represented by an authorised advocate, with a protected channel where the ordinary operator is part of the alleged problem
Public records and accountability
OMB/REGReceives complaints and publishes institutional recommendations.
Accessible assistance, evidence alternatives, institutional handoffs and review.