From request to review
Establish the service need
For report discrimination or an access barrier, record the requester, location, scope and responsible receiving office. The receipt identifies the clock and competent jurisdiction.
Gate: Location and competence are recorded
Owner: Equality & Accessibility CommissionRecover and verify the record
Assess incident or barrier description; reconcile it with service location and requested accommodation. A missing document has an explicit alternative-evidence route rather than silent rejection.
Gate: Evidence is complete or an alternative is agreed
Owner: Equality & Accessibility CommissionAgree the receiving service
Ask Union Ombudsman for the finding within its own powers. The consultation records the specific unresolved question, evidence version and requested response.
Gate: A specialist finding is recorded
Owner: Union OmbudsmanProtect continuity and consent
An accessible alternative is part of the service, not a discretionary favor Publish or privately communicate the resolution, including dissent and consent limits.
Gate: The stated safeguard is resolved
Owner: Territorial Affairs CommissionIssue the personal determination
A practical equality remedy and independent review route. The decision also names the accountable official role, effective event, conditions, review office and follow-up duties.
Gate: Reasons, conditions and review route are available
Owner: Equality & Accessibility CommissionCorrect, review or transfer
Preserve the source record, decision reasons and conditions for report discrimination or an access barrier. A service complaint routes to the Ombudsman; a contested legal restriction routes to the Union Court.
Gate: Follow-up owner and record custody are named
Owner: Union Ombudsman
Exceptions and alternate routes
Required evidence is unavailable
Record the missing item and propose a witness, existing register reference or independently verified substitute. The completeness review remains open.
Interplanetary communication is interrupted
Record local receipt time and the delegated action available. Preserve a mirrored log for later reconciliation; do not invent a remote approval.
An adverse finding affects the requester
Provide the finding, allow a response, disclose the review route and preserve essential service continuity where applicable.
Institutional interfaces
Investigates maladministration and gives citizens an accessible route to redress.
Provides legal cooperation, access to counsel and consistent recognition of decisions.
Coordinates regional administrations and shared services without overriding local democratic powers.
Start the record
Prepare a requestThe assessment behind the stage diagram
The office examines usability, provider duties, confidentiality and representation. It agrees an accessible alternative before closing the underlying service as incomplete.
The affected service, practical barrier and requested adjustment define the matter. An adjustment request is not a requirement to reveal unrestricted medical or personal information.
Possible decisions and what follows
An adjustment agreement, a provider review, an independent finding or a reasoned referral.
Track whether the alternative is usable in practice and who owns its maintenance or cost. Preserve the complaint route if the barrier returns.
Duties after the finding
Keep the scope accurate
Tell the receiving office about a material change in location, activity, operator, record custodian or requested result. The original receipt remains in the history.
Respect source custody
Provide purpose-specific references and authorised representations. Personal, clinical, commercial and protected scientific records have different access scopes.
Respond to a qualified finding
Read the conditions and the institution that owns them. A request for further evidence identifies the specific unresolved issue and the route for an alternative.
Preserve the follow-up
Track whether the alternative is usable in practice and who owns its maintenance or cost. Preserve the complaint route if the barrier returns.
Disagreement, assistance and evidence alternatives
A completeness query names the unresolved evidence and the alternative the receiving office can assess. An administrative complaint concerns service handling; a legal appeal concerns a finding and its competent remedy. A public petition asks a representative institution to examine a wider issue.