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Public service access identity
EQ.02.03 / office
Public service access
UnionPublic service accessContact and assistance

EQ.02.03 / PUBLIC SERVICE NETWORK

Contact and assistance

Published contact roles, record custody and independent review for Public service access.

EQ.02.03officeUnion-wide competence

Contact concerning public-service access agreement

Receiving role: Public service access assessment lead

  • service task
  • practical barrier
  • alternative evidence

Example needing assistance: A resident cannot use the mandatory live portal

Contact roles for public-service access agreement

Public service access assessment lead / EQ.02.03

Public information and accessible assistance

Responsible institution
Public service access
Routing address
public@eq-02-03.ssu.example
Channel
Open the local request workspace
Source material for this desk
service task

Case intake and evidence alternatives

Responsible institution
Public service access
Routing address
intake@eq-02-03.ssu.example
Channel
Open the local request workspace
Source material for this desk
practical barrier

Institutional cooperation and records custody

Responsible institution
Public service access
Routing address
cooperation@eq-02-03.ssu.example
Channel
Open the local request workspace
Source material for this desk
alternative evidence

Independent service review

Responsible institution
Union Ombudsman
Routing address
review@eq-02-03.ssu.example
Channel
Read the Ombudsman mandate
Source material for this desk
alternative evidence

Access assistance

Equality and Accessibility Commission → · Report a practical barrier →

Choose your route

Office output: Public-service access agreement