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Public service access identity
EQ.02.03 / office
Public service access
UnionPublic service accessServices and requests

EQ.02.03 / PUBLIC SERVICE NETWORK

Services and requests

Public service access: public intake, evidence routes and competent specialist services.

EQ.02.03officeUnion-wide competence

Choose your route

Office output: Public-service access agreement

Our intake route

service task; practical barrier; alternative evidence

A resident cannot use the mandatory live portal

Report discrimination or an access barrier

Competent service: Equality & Accessibility Commission

Prepare a request Eligibility and evidence →Process and exceptions →

Establish a multilingual service interface

Competent service: Equality & Accessibility Commission

Prepare a request Eligibility and evidence →Process and exceptions →

Receiving role for public-service access agreement

Public service access assessment lead

Contact about public-service access agreement →

Authority for public-service access agreement

Subject-specific assessment
A resident cannot use the mandatory live portal
Shared legal framework
Equality & Accessibility Commission / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice