Public-service access agreement | Public service access

EQ.02.03officeUnion-wide competence

Purpose and competence

Public-service access agreement is maintained for Public service access. Its scope follows the office’s mandate: Make a public service's actual decision route usable before treating a case as incomplete.

A resident cannot use the mandatory live portal

Record specification

Record identifier: EQ.02.03/R1
Responsible custodian: Public service access
Source evidence: service task; practical barrier; alternative evidence
Decision output: Public-service access agreement
Publication status: Draft record specification / no signed decision
Review route: Union Ombudsman / Union Court of Justice

Custodian and access

Public service access assessment lead → · Public records access procedure

Finding and assessment question

Instrument: Public-service access agreement
Illustrative question: A resident cannot use the mandatory live portal
Assessable source material: service task; practical barrier; alternative evidence

Access to this record

Public service access assessment lead / contact · Public records procedure · Common custody and accessible-format rules