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Language access services identity
EQ.03.02 / office
Language access services
UnionLanguage access servicesLanguage access services

EQ.03.02 / PUBLIC SERVICE NETWORK

Language access services

Provide a competent language interface for a specific civic or institutional task.

EQ.03.02officeUnion-wide competence

Language access services / public remit

Provide a competent language interface for a specific civic or institutional task.

Receiving role
Language access services assessment lead
Public counterpart
Language Equity

Choose your route

Office output: Language access arrangement

Assessment file: Language access arrangement

  • requested language
  • service purpose
  • authorised interpreter

Read the language access arrangement specification →

A difficult language access services case

Illustrative case / EQ.03.02

A receiving office substitutes an unqualified employer representative; arrange independent language assistance.

Reporting and specialist powers

Competent parent
Language Equity
Local public authority
Equality & Accessibility Commission
Receiving evidence
requested language; service purpose; authorised interpreter
Assessment question
A receiving office substitutes an unqualified employer representative

Public records and accountability

EQ.03.02/REG
Records and reasoned determinations

Language access arrangement

EQ.03.02/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.