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Transit assistance identity
CUS.05.02 / office
Transit assistance
UnionTransit assistanceContact and assistance

CUS.05.02 / PUBLIC SERVICE NETWORK

Contact and assistance

Published contact roles, record custody and independent review for Transit assistance.

CUS.05.02officeUnion-wide competence

Contact concerning transit assistance handoff

Receiving role: Transit assistance assessment lead

  • itinerary
  • access need
  • accepting service

Example needing assistance: A missed connection leaves a traveller inside a cargo-only terminal

Contact roles for transit assistance handoff

Transit assistance assessment lead / CUS.05.02

Public information and accessible assistance

Responsible institution
Transit assistance
Routing address
public@cus-05-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
itinerary

Case intake and evidence alternatives

Responsible institution
Transit assistance
Routing address
intake@cus-05-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
access need

Institutional cooperation and records custody

Responsible institution
Transit assistance
Routing address
cooperation@cus-05-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
accepting service

Independent service review

Responsible institution
Union Ombudsman
Routing address
review@cus-05-02.ssu.example
Channel
Read the Ombudsman mandate
Source material for this desk
accepting service

Access assistance

Equality and Accessibility Commission → · Report a practical barrier →

Choose your route

Office output: Transit assistance handoff