Contact and assistance

Contact concerning residence portability agreement

Receiving role: Citizenship & Mobility Commission receiving secretariat

• Civic identity, household links and the destination register

Example needing assistance: A resident moving from a Belt habitat to Mars has a valid civic record but a different address format. The receiving desk recognises the source register, Digital Systems & Communications Commission reconciles the format and Social Protection Commission preserves benefit continuity. The resident receives a traceable transfer record rather than being asked to restart citizenship

Contact roles for annual service plan; public decisions; performance and expenditure report.

Citizenship & Mobility Commission receiving secretariat / CIV

Public information and accessible assistance

Responsible institution

Citizenship & Mobility Commission

Routing address

public@civ.ssu.example

Channel

Open the local request workspace

Source material for this desk

Civic identity, household links and the destination register

Case intake and evidence alternatives

Responsible institution

Citizenship & Mobility Commission

Routing address

intake@civ.ssu.example

Channel

Open the local request workspace

Source material for this desk

Civic identity, household links and the destination register

Institutional cooperation and records custody

Responsible institution

Citizenship & Mobility Commission

Routing address

cooperation@civ.ssu.example

Channel

Open the local request workspace

Source material for this desk

Civic identity, household links and the destination register

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@civ.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

Civic identity, household links and the destination register

Access assistance