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Insurance & Risk Supervision Authority identity
INS / authority
Insurance & Risk Supervision Authority
UnionInsurance & Risk Supervision AuthorityClaims Coordination

INS / PUBLIC SERVICE NETWORK

Claims Coordination

Claims Coordination brings together cross-region claims, mass incident claims and dispute referral.

INSauthorityUnion-wide competence

The public purpose

Claims Coordination brings together cross-region claims, mass incident claims and dispute referral.

Operational teams

INS.05.01
Cross-region claims

Coordinate an interregional claim through accepted evidence custody and policy scope.

INS.05.02
Mass incident claims

Arrange assessable claims processing after one incident affects many policyholders.

INS.05.03
Dispute referral

Identify the competent supervision, mediation or legal remedy for an insurance dispute.

Programme responsibilities

Assessment evidence
Cross-region claim coordination; Mass-incident claims arrangement; Insurance dispute referral
Accountable output
Claims Coordination integrated programme finding
Programme custodian
Claims Coordination
Independent review
Union Ombudsman

Requests and referrals

SVC-026
File an interworld insurance claim

A coordinated claims assessment and dispute route.

Claims Coordination / division of work

INS.05.01

Cross-region claims

Coordinate an interregional claim through accepted evidence custody and policy scope.

Accountable output
Cross-region claim coordination
INS.05.02

Mass incident claims

Arrange assessable claims processing after one incident affects many policyholders.

Accountable output
Mass-incident claims arrangement
INS.05.03

Dispute referral

Identify the competent supervision, mediation or legal remedy for an insurance dispute.

Accountable output
Insurance dispute referral

Authority for claims coordination integrated programme finding

Subject-specific assessment
Two custodians each insist the other holds the decisive record
Shared legal framework
Insurance & Risk Supervision Authority / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Claims Coordination integrated programme finding