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Mass incident claims identity
INS.05.02 / office
Mass incident claims
UnionMass incident claimsMass incident claims

INS.05.02 / PUBLIC SERVICE NETWORK

Mass incident claims

Arrange assessable claims processing after one incident affects many policyholders.

INS.05.02officeUnion-wide competence

Mass incident claims / public remit

Arrange assessable claims processing after one incident affects many policyholders.

Receiving role
Mass incident claims assessment lead
Public counterpart
Claims Coordination

Choose your route

Office output: Mass-incident claims arrangement

Assessment file: Mass-incident claims arrangement

  • event scope
  • policy classes
  • receiving capacity

Read the mass-incident claims arrangement specification →

A difficult mass incident claims case

Illustrative case / INS.05.02

A uniform response overlooks materially different coverage and household needs; preserve individual assessment.

Reporting and specialist powers

Competent parent
Claims Coordination
Local public authority
Insurance & Risk Supervision Authority
Receiving evidence
event scope; policy classes; receiving capacity
Assessment question
A uniform response overlooks materially different coverage and household needs

Public records and accountability

INS.05.02/REG
Records and reasoned determinations

Mass-incident claims arrangement

INS.05.02/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.