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Claims Coordination identity
INS.05 / directorate
Claims Coordination
UnionClaims CoordinationClaims Coordination

INS.05 / PUBLIC SERVICE NETWORK

Claims Coordination

Claims Coordination brings together cross-region claims, mass incident claims and dispute referral.

INS.05directorateUnion-wide competence

Claims Coordination / public remit

Claims Coordination brings together cross-region claims, mass incident claims and dispute referral.

Receiving role
Claims Coordination programme coordinator
Public counterpart
Insurance & Risk Supervision Authority

Choose your route

Office output: Claims Coordination integrated programme finding

Claims Coordination / division of work

INS.05.01

Cross-region claims

Coordinate an interregional claim through accepted evidence custody and policy scope.

Accountable output
Cross-region claim coordination
INS.05.02

Mass incident claims

Arrange assessable claims processing after one incident affects many policyholders.

Accountable output
Mass-incident claims arrangement
INS.05.03

Dispute referral

Identify the competent supervision, mediation or legal remedy for an insurance dispute.

Accountable output
Insurance dispute referral

Reporting and specialist powers

Competent parent
Insurance & Risk Supervision Authority
Local public authority
Insurance & Risk Supervision Authority
Receiving evidence
Cross-region claim coordination; Mass-incident claims arrangement; Insurance dispute referral
Assessment question
Two custodians each insist the other holds the decisive record

Specialist offices

INS.05.01
Cross-region claims

Coordinate an interregional claim through accepted evidence custody and policy scope.

INS.05.02
Mass incident claims

Arrange assessable claims processing after one incident affects many policyholders.

INS.05.03
Dispute referral

Identify the competent supervision, mediation or legal remedy for an insurance dispute.

Public records and accountability

INS.05/REG
Records and reasoned determinations

Claims Coordination integrated programme finding

INS.05/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.