Contact and assistance

Contact concerning consumer insurance fairness finding

Receiving role: Consumer policy fairness assessment lead

• policy wording
• exclusions
• sales representations

Example needing assistance: An ordinary delayed evidence handoff is used as an undefined blanket exclusion

Contact roles for consumer insurance fairness finding

Consumer policy fairness assessment lead / INS.01.02

Public information and accessible assistance

Responsible institution

Consumer policy fairness

Routing address

public@ins-01-02.ssu.example

Channel

Open the local request workspace

Source material for this desk

policy wording

Case intake and evidence alternatives

Responsible institution

Consumer policy fairness

Routing address

intake@ins-01-02.ssu.example

Channel

Open the local request workspace

Source material for this desk

exclusions

Institutional cooperation and records custody

Responsible institution

Consumer policy fairness

Routing address

cooperation@ins-01-02.ssu.example

Channel

Open the local request workspace

Source material for this desk

sales representations

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@ins-01-02.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

sales representations

Access assistance