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Service design identity
GOV.04.01 / office
Service design
UnionService designContact and assistance

GOV.04.01 / PUBLIC SERVICE NETWORK

Contact and assistance

Published contact roles, record custody and independent review for Service design.

GOV.04.01officeUnion-wide competence

Contact concerning service redesign specification

Receiving role: Service design assessment lead

  • user journeys
  • failure evidence
  • service owners

Example needing assistance: Applicants repeatedly submit the same record to three desks

Contact roles for service redesign specification

Service design assessment lead / GOV.04.01

Public information and accessible assistance

Responsible institution
Service design
Routing address
public@gov-04-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
user journeys

Case intake and evidence alternatives

Responsible institution
Service design
Routing address
intake@gov-04-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
failure evidence

Institutional cooperation and records custody

Responsible institution
Service design
Routing address
cooperation@gov-04-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
service owners

Independent service review

Responsible institution
Union Ombudsman
Routing address
review@gov-04-01.ssu.example
Channel
Read the Ombudsman mandate
Source material for this desk
service owners

Access assistance

Equality and Accessibility Commission → · Report a practical barrier →

Choose your route

Office output: Service redesign specification