INT-001 / Specialist intake
Delegate services during link isolation
Decision owner: Democratic Governance Commission
GOV.04directorateUnion-wide competence
Administrative Quality / public remit
Administrative Quality brings together service design, public complaints and process simplification.
Choose your route
Office output: Administrative Quality integrated programme finding
Public administrations
SVC-043 / Competent referral
Petition the Union chambers
Decision owner: Citizens Petition & Deliberation Forum
SVC-044 / Competent referral
Transfer voter participation
Decision owner: Independent Election Authority
SVC-055 / Competent referral
Seek Union association or accession
Decision owner: External Relations & Diplomacy Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
People and households
SVC-043 / Competent referral
Petition the Union chambers
Decision owner: Citizens Petition & Deliberation Forum
SVC-044 / Competent referral
Transfer voter participation
Decision owner: Independent Election Authority
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Companies and cooperatives
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Research and civic organisations
SVC-043 / Competent referral
Petition the Union chambers
Decision owner: Citizens Petition & Deliberation Forum
SVC-055 / Competent referral
Seek Union association or accession
Decision owner: External Relations & Diplomacy Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Administrative Quality / division of work
Service design
Redesign a public service around the user's actual decisions and receiving responsibilities.
- Accountable output
- Service redesign specification
Public complaints
Investigate service handling failures before routing independent maladministration review.
- Accountable output
- Administrative complaint response
Process simplification
Remove procedural steps that do not contribute to a competent finding or protection.
- Accountable output
- Process simplification decision
Related work, distinct receiving offices
Federal Relations
Federal Relations integrated programme finding
Participation
Participation integrated programme finding
Legislative Service
Legislative Service integrated programme finding
Reporting and specialist powers
Specialist offices
GOV.04.01
Service design
GOV.04.02Redesign a public service around the user's actual decisions and receiving responsibilities.
Public complaints
GOV.04.03Investigate service handling failures before routing independent maladministration review.
Process simplification
Remove procedural steps that do not contribute to a competent finding or protection.
Public records and accountability
GOV.04/REGRecords and reasoned determinations
GOV.04/CONTACTAdministrative Quality integrated programme finding
Contact the competent office
Accessible assistance, evidence alternatives, institutional handoffs and review.