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Service design identity
GOV.04.01 / office
Service design
UnionService designService design

GOV.04.01 / PUBLIC SERVICE NETWORK

Service design

Redesign a public service around the user's actual decisions and receiving responsibilities.

GOV.04.01officeUnion-wide competence

Service design / public remit

Redesign a public service around the user's actual decisions and receiving responsibilities.

Receiving role
Service design assessment lead
Public counterpart
Administrative Quality

Choose your route

Office output: Service redesign specification

Assessment file: Service redesign specification

  • user journeys
  • failure evidence
  • service owners

Read the service redesign specification specification →

A difficult service design case

Illustrative case / GOV.04.01

Applicants repeatedly submit the same record to three desks; redesign custody and referral without broadening data access.

Reporting and specialist powers

Competent parent
Administrative Quality
Local public authority
Democratic Governance Commission
Receiving evidence
user journeys; failure evidence; service owners
Assessment question
Applicants repeatedly submit the same record to three desks

Public records and accountability

GOV.04.01/REG
Records and reasoned determinations

Service redesign specification

GOV.04.01/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.