GOV.04.01officeUnion-wide competence
Purpose and competence
Service redesign specification is maintained for Service design. Its scope follows the office’s mandate: Redesign a public service around the user's actual decisions and receiving responsibilities.
Applicants repeatedly submit the same record to three desks
Record specification
Custodian and access
Service design assessment lead → · Public records access procedureFinding and assessment question
- Instrument
- Service redesign specification
- Illustrative question
- Applicants repeatedly submit the same record to three desks
- Assessable source material
- user journeys; failure evidence; service owners