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Refunds and appeals identity
CUS.03.02 / office
Refunds and appeals
UnionRefunds and appealsContact and assistance

CUS.03.02 / PUBLIC SERVICE NETWORK

Contact and assistance

Published contact roles, record custody and independent review for Refunds and appeals.

CUS.03.02officeUnion-wide competence

Contact concerning customs refund or review finding

Receiving role: Refunds and appeals assessment lead

  • original charge
  • contested classification
  • remedy sought

Example needing assistance: A duplicate payment arises from disconnected gateways

Contact roles for customs refund or review finding

Refunds and appeals assessment lead / CUS.03.02

Public information and accessible assistance

Responsible institution
Refunds and appeals
Routing address
public@cus-03-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
original charge

Case intake and evidence alternatives

Responsible institution
Refunds and appeals
Routing address
intake@cus-03-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
contested classification

Institutional cooperation and records custody

Responsible institution
Refunds and appeals
Routing address
cooperation@cus-03-02.ssu.example
Channel
Open the local request workspace
Source material for this desk
remedy sought

Independent service review

Responsible institution
Union Ombudsman
Routing address
review@cus-03-02.ssu.example
Channel
Read the Ombudsman mandate
Source material for this desk
remedy sought

Access assistance

Equality and Accessibility Commission → · Report a practical barrier →

Choose your route

Office output: Customs refund or review finding