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Refunds and appeals identity
CUS.03.02 / office
Refunds and appeals
UnionRefunds and appealsRefunds and appeals

CUS.03.02 / PUBLIC SERVICE NETWORK

Refunds and appeals

Reconsider customs charges or clearance findings against the source assessment.

CUS.03.02officeUnion-wide competence

Refunds and appeals / public remit

Reconsider customs charges or clearance findings against the source assessment.

Receiving role
Refunds and appeals assessment lead
Public counterpart
Revenue Collection

Choose your route

Office output: Customs refund or review finding

Assessment file: Customs refund or review finding

  • original charge
  • contested classification
  • remedy sought

Read the customs refund or review finding specification →

A difficult refunds and appeals case

Illustrative case / CUS.03.02

A duplicate payment arises from disconnected gateways; reconcile both receipts and determine the competent refund.

Reporting and specialist powers

Competent parent
Revenue Collection
Local public authority
Customs & Border Services Agency
Receiving evidence
original charge; contested classification; remedy sought
Assessment question
A duplicate payment arises from disconnected gateways

Public records and accountability

CUS.03.02/REG
Records and reasoned determinations

Customs refund or review finding

CUS.03.02/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.