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SOC / commission
Social Protection Commission
UnionSocial Protection CommissionBenefit Administration

SOC / PUBLIC SERVICE NETWORK

Benefit Administration

Benefit Administration brings together eligibility appeals, fraud investigation and cross-region case transfer.

SOCcommissionUnion-wide competence

The public purpose

Benefit Administration brings together eligibility appeals, fraud investigation and cross-region case transfer.

Operational teams

SOC.06.01
Eligibility appeals

Reconsider a support refusal against the actual rule, evidence and requested remedy.

SOC.06.02
Fraud investigation

Examine alleged benefit fraud through proportionate evidence while preserving legitimate support.

SOC.06.03
Cross-region case transfer

Transfer a support case with accepted custody and a practical contact for the beneficiary.

Programme responsibilities

Assessment evidence
Support eligibility review; Benefit integrity investigation; Social support case handoff
Accountable output
Benefit Administration integrated programme finding
Programme custodian
Benefit Administration
Independent review
Union Ombudsman

Requests and referrals

SVC-005
Transfer a pension or benefit

A continuity record for portable benefits.

SVC-006
Request essential air or water support

An essential-service access plan and hardship determination.

INT-017
Coordinate displaced-resident reception

A reception compact without suspension of civic or welfare rights.

Benefit Administration / division of work

SOC.06.01

Eligibility appeals

Reconsider a support refusal against the actual rule, evidence and requested remedy.

Accountable output
Support eligibility review
SOC.06.02

Fraud investigation

Examine alleged benefit fraud through proportionate evidence while preserving legitimate support.

Accountable output
Benefit integrity investigation
SOC.06.03

Cross-region case transfer

Transfer a support case with accepted custody and a practical contact for the beneficiary.

Accountable output
Social support case handoff

Authority for benefit administration integrated programme finding

Subject-specific assessment
A refusal cites a rule belonging to another benefit
Shared legal framework
Social Protection Commission / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Benefit Administration integrated programme finding