Contact and assistance

Contact concerning settlement rulebook

Receiving role: Monetary & Payments Authority receiving secretariat

• Settlement instrument, local clearing node and liquidity exposure

Example needing assistance: A regional payment node loses its interplanetary link. Its locally approved continuity rules remain available to users, while the node records deferred settlement exposure and source transactions. When links return, conflicts are reconciled under the published finality rule, preserving the original event history and the customer's route to remedy

Contact roles for annual service plan; public decisions; performance and expenditure report.

Monetary & Payments Authority receiving secretariat / MON

Public information and accessible assistance

Responsible institution

Monetary & Payments Authority

Routing address

public@mon.ssu.example

Channel

Open the local request workspace

Source material for this desk

Settlement instrument, local clearing node and liquidity exposure

Case intake and evidence alternatives

Responsible institution

Monetary & Payments Authority

Routing address

intake@mon.ssu.example

Channel

Open the local request workspace

Source material for this desk

Settlement instrument, local clearing node and liquidity exposure

Institutional cooperation and records custody

Responsible institution

Monetary & Payments Authority

Routing address

cooperation@mon.ssu.example

Channel

Open the local request workspace

Source material for this desk

Settlement instrument, local clearing node and liquidity exposure

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@mon.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

Settlement instrument, local clearing node and liquidity exposure

Access assistance