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Consumer policy fairness identity
INS.01.02 / office
Consumer policy fairness
UnionConsumer policy fairnessConsumer policy fairness

INS.01.02 / PUBLIC SERVICE NETWORK

Consumer policy fairness

Review policy terms for understandable coverage and fair treatment of dependent customers.

INS.01.02officeUnion-wide competence

Consumer policy fairness / public remit

Review policy terms for understandable coverage and fair treatment of dependent customers.

Receiving role
Consumer policy fairness assessment lead
Public counterpart
Insurance Supervision

Choose your route

Office output: Consumer insurance fairness finding

Assessment file: Consumer insurance fairness finding

  • policy wording
  • exclusions
  • sales representations

Read the consumer insurance fairness finding specification →

A difficult consumer policy fairness case

Illustrative case / INS.01.02

An ordinary delayed evidence handoff is used as an undefined blanket exclusion; assess the supported term.

Reporting and specialist powers

Competent parent
Insurance Supervision
Local public authority
Insurance & Risk Supervision Authority
Receiving evidence
policy wording; exclusions; sales representations
Assessment question
An ordinary delayed evidence handoff is used as an undefined blanket exclusion

Public records and accountability

INS.01.02/REG
Records and reasoned determinations

Consumer insurance fairness finding

INS.01.02/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.