Services and requests | Equality & Accessibility Commission

A traveller cannot use a gateway's standard transfer system. The receiving office records the practical barrier and agrees an accessible route with transport and local service providers. The traveller's complaint and onward civic record remain intact while responsibility for the adjustment's cost is settled

Report discrimination or an access barrier

Competent service: Equality & Accessibility Commission

Prepare a request Eligibility and evidence →Process and exceptions →

Establish a multilingual service interface

Competent service: Equality & Accessibility Commission

Prepare a request Eligibility and evidence →Process and exceptions →

Receiving role for annual service plan; public decisions; performance and expenditure report.

Equality & Accessibility Commission receiving secretariat

Contact about annual service plan; public decisions; performance and expenditure report. →

Authority for access assessment

Subject-specific assessment: A traveller cannot use a gateway's standard transfer system. The receiving office records the practical barrier and agrees an accessible route with transport and local service providers. The traveller's complaint and onward civic record remain intact while responsibility for the adjustment's cost is settled
Shared legal framework: Equality & Accessibility Commission / powers
Handling complaint: Union Ombudsman
Contested legal finding: Union Court of Justice