Contact and assistance

Contact concerning access assessment

Receiving role: Equality & Accessibility Commission receiving secretariat

• Access barrier, affected person, adjustment need and confidential consent

Example needing assistance: A traveller cannot use a gateway's standard transfer system. The receiving office records the practical barrier and agrees an accessible route with transport and local service providers. The traveller's complaint and onward civic record remain intact while responsibility for the adjustment's cost is settled

Contact roles for annual service plan; public decisions; performance and expenditure report.

Equality & Accessibility Commission receiving secretariat / EQ

Public information and accessible assistance

Responsible institution

Equality & Accessibility Commission

Routing address

public@eq.ssu.example

Channel

Open the local request workspace

Source material for this desk

Access barrier, affected person, adjustment need and confidential consent

Case intake and evidence alternatives

Responsible institution

Equality & Accessibility Commission

Routing address

intake@eq.ssu.example

Channel

Open the local request workspace

Source material for this desk

Access barrier, affected person, adjustment need and confidential consent

Institutional cooperation and records custody

Responsible institution

Equality & Accessibility Commission

Routing address

cooperation@eq.ssu.example

Channel

Open the local request workspace

Source material for this desk

Access barrier, affected person, adjustment need and confidential consent

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@eq.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

Access barrier, affected person, adjustment need and confidential consent

Access assistance