Contact and assistance

Contact concerning clearance receipt

Receiving role: Customs & Border Services Agency receiving secretariat

• Cargo manifest, custody chain, declared hazards and gateway

Example needing assistance: A laboratory's sealed sample arrives through an unexpected port. The gateway preserves the original custody chain, confirms the receiving quarantine scope and asks Planetary Protection Authority for the relevant containment finding. A route change may require a revised handoff, but is not a reason to open the sample or release it as ordinary freight

Contact roles for annual service plan; public decisions; performance and expenditure report.

Customs & Border Services Agency receiving secretariat / CUS

Public information and accessible assistance

Responsible institution

Customs & Border Services Agency

Routing address

public@cus.ssu.example

Channel

Open the local request workspace

Source material for this desk

Cargo manifest, custody chain, declared hazards and gateway

Case intake and evidence alternatives

Responsible institution

Customs & Border Services Agency

Routing address

intake@cus.ssu.example

Channel

Open the local request workspace

Source material for this desk

Cargo manifest, custody chain, declared hazards and gateway

Institutional cooperation and records custody

Responsible institution

Customs & Border Services Agency

Routing address

cooperation@cus.ssu.example

Channel

Open the local request workspace

Source material for this desk

Cargo manifest, custody chain, declared hazards and gateway

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@cus.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

Cargo manifest, custody chain, declared hazards and gateway

Access assistance