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Refunds and appeals identity
CUS.03.02 / office
Refunds and appeals

CUS.03.02 / PUBLIC SERVICE NETWORK

Services and requests

Refunds and appeals: public intake, evidence routes and competent specialist services.

CUS.03.02officeUnion-wide competence

Choose your route

Office output: Customs refund or review finding

Our intake route

original charge; contested classification; remedy sought

A duplicate payment arises from disconnected gateways

Clear a hazardous cargo manifest

Competent service: Customs & Border Services Agency

Coordinate a cargo biosecurity hold

Competent service: Customs & Border Services Agency

Receiving role for customs refund or review finding

Refunds and appeals assessment lead

Contact about customs refund or review finding →

Authority for customs refund or review finding

Subject-specific assessment
A duplicate payment arises from disconnected gateways
Shared legal framework
Customs & Border Services Agency / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice