SVC-024 / Specialist intake
Appeal an unfair essential-service contract
Decision owner: Competition & Consumer Authority
COM.03.03officeUnion-wide competence
Digital marketplace redress / public remit
Provide a remedy route for unfair transactions or restrictions on public-facing digital markets.
Choose your route
Office output: Digital-market redress finding
Companies and cooperatives
SVC-039 / Competent referral
Request independent AI review
Decision owner: AI & Autonomous Systems Authority
SVC-050 / Competent referral
Publish an independent public-media service
Decision owner: Public Media & Civic Information Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
People and households
SVC-024 / Specialist intake
Appeal an unfair essential-service contract
Decision owner: Competition & Consumer Authority
SVC-039 / Competent referral
Request independent AI review
Decision owner: AI & Autonomous Systems Authority
SVC-050 / Competent referral
Publish an independent public-media service
Decision owner: Public Media & Civic Information Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Research and civic organisations
SVC-039 / Competent referral
Request independent AI review
Decision owner: AI & Autonomous Systems Authority
SVC-050 / Competent referral
Publish an independent public-media service
Decision owner: Public Media & Civic Information Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
SVC-041 / Competent referral
Obtain legal aid remotely
Decision owner: Justice & Legal Cooperation Commission
Public administrations
SVC-024 / Specialist intake
Appeal an unfair essential-service contract
Decision owner: Competition & Consumer Authority
INT-006 / Specialist intake
Refer a monopolistic gateway
Decision owner: Competition & Consumer Authority
SVC-039 / Competent referral
Request independent AI review
Decision owner: AI & Autonomous Systems Authority
SVC-050 / Competent referral
Publish an independent public-media service
Decision owner: Public Media & Civic Information Commission
SVC-045 / Competent referral
Request public records
Decision owner: Archives, Libraries & Memory Commission
Assessment file: Digital-market redress finding
- platform terms
- transaction trail
- provider response
A difficult digital marketplace redress case
Illustrative case / COM.03.03
A marketplace removes a trader without explaining the contested evidence; assess the applicable notice and remedy.
Related work, distinct receiving offices
Contract fairness
Contract fairness finding
Product recalls
Product recall coordination
Reporting and specialist powers
Public records and accountability
COM.03.03/REGRecords and reasoned determinations
COM.03.03/CONTACTDigital-market redress finding
Contact the competent office
Accessible assistance, evidence alternatives, institutional handoffs and review.