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Social Protection Commission identity
SOC / commission
Social Protection Commission
UnionSocial Protection CommissionBasic Services Guarantee

SOC / PUBLIC SERVICE NETWORK

Basic Services Guarantee

Basic Services Guarantee brings together essential air access, water access support and minimum energy support.

SOCcommissionUnion-wide competence

The public purpose

Basic Services Guarantee brings together essential air access, water access support and minimum energy support.

Operational teams

SOC.03.01
Essential air access

Arrange immediate access support where an air-service account or housing dispute creates deprivation.

SOC.03.02
Water access support

Protect household water access while specialist allocation and billing matters are examined.

SOC.03.03
Minimum energy support

Coordinate minimum usable power for households with essential equipment or basic public needs.

Programme responsibilities

Assessment evidence
Essential air support record; Household water support arrangement; Essential energy support covenant
Accountable output
Basic Services Guarantee integrated programme finding
Programme custodian
Basic Services Guarantee
Independent review
Union Ombudsman

Requests and referrals

SVC-005
Transfer a pension or benefit

A continuity record for portable benefits.

SVC-006
Request essential air or water support

An essential-service access plan and hardship determination.

INT-017
Coordinate displaced-resident reception

A reception compact without suspension of civic or welfare rights.

Basic Services Guarantee / division of work

SOC.03.01

Essential air access

Arrange immediate access support where an air-service account or housing dispute creates deprivation.

Accountable output
Essential air support record
SOC.03.02

Water access support

Protect household water access while specialist allocation and billing matters are examined.

Accountable output
Household water support arrangement
SOC.03.03

Minimum energy support

Coordinate minimum usable power for households with essential equipment or basic public needs.

Accountable output
Essential energy support covenant

Authority for basic services guarantee integrated programme finding

Subject-specific assessment
A tenant's access is linked to a former employer's account
Shared legal framework
Social Protection Commission / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Basic Services Guarantee integrated programme finding