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Service design identity
GOV.04.01 / office
Service design
UnionService designService design evidence and source custody

GOV.04.01 / PUBLIC SERVICE NETWORK

Service design evidence and source custody

A public record specification for Service design.

GOV.04.01officeUnion-wide competence

Purpose and competence

Service design evidence and source custody is maintained for Service design. Its scope follows the office’s mandate: Redesign a public service around the user's actual decisions and receiving responsibilities.

Applicants repeatedly submit the same record to three desks

Record specification

Record identifier
GOV.04.01/R2
Responsible custodian
Service design
Source evidence
user journeys; failure evidence; service owners
Decision output
Service redesign specification
Publication status
Draft record specification / no signed decision
Review route
Union Ombudsman / Union Court of Justice

Custodian and access

Service design assessment lead → · Public records access procedure

Source catalogue for Service design

Source 1
user journeys
Source 2
failure evidence
Source 3
service owners
Receiving purpose
Service redesign specification

Access to this record

Service design assessment lead / contact · Public records procedure · Common custody and accessible-format rules