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Arrival processing identity
CUS.05.01 / office
Arrival processing
UnionArrival processingContact and assistance

CUS.05.01 / PUBLIC SERVICE NETWORK

Contact and assistance

Published contact roles, record custody and independent review for Arrival processing.

CUS.05.01officeUnion-wide competence

Contact concerning gateway arrival record

Receiving role: Arrival processing assessment lead

  • travel credential
  • arrival purpose
  • receiving register

Example needing assistance: A gateway operator attempts to impose its own citizenship class

Contact roles for gateway arrival record

Arrival processing assessment lead / CUS.05.01

Public information and accessible assistance

Responsible institution
Arrival processing
Routing address
public@cus-05-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
travel credential

Case intake and evidence alternatives

Responsible institution
Arrival processing
Routing address
intake@cus-05-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
arrival purpose

Institutional cooperation and records custody

Responsible institution
Arrival processing
Routing address
cooperation@cus-05-01.ssu.example
Channel
Open the local request workspace
Source material for this desk
receiving register

Independent service review

Responsible institution
Union Ombudsman
Routing address
review@cus-05-01.ssu.example
Channel
Read the Ombudsman mandate
Source material for this desk
receiving register

Access assistance

Equality and Accessibility Commission → · Report a practical barrier →

Choose your route

Office output: Gateway arrival record