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Competition & Consumer Authority identity
COM / authority
Competition & Consumer Authority
UnionCompetition & Consumer AuthorityConsumer Protection

COM / PUBLIC SERVICE NETWORK

Consumer Protection

Consumer Protection brings together contract fairness, product recalls and digital marketplace redress.

COMauthorityUnion-wide competence

The public purpose

Consumer Protection brings together contract fairness, product recalls and digital marketplace redress.

Operational teams

COM.03.01
Contract fairness

Examine disputed contract terms against fair access and meaningful user choice.

COM.03.02
Product recalls

Coordinate a market recall with sector regulators and accepted replacement duties.

COM.03.03
Digital marketplace redress

Provide a remedy route for unfair transactions or restrictions on public-facing digital markets.

Programme responsibilities

Assessment evidence
Contract fairness finding; Product recall coordination; Digital-market redress finding
Accountable output
Consumer Protection integrated programme finding
Programme custodian
Consumer Protection
Independent review
Union Ombudsman

Requests and referrals

SVC-024
Appeal an unfair essential-service contract

A consumer redress case with essential continuity protections.

INT-006
Refer a monopolistic gateway

A competition referral with protected continuity of essential transport.

Consumer Protection / division of work

COM.03.01

Contract fairness

Examine disputed contract terms against fair access and meaningful user choice.

Accountable output
Contract fairness finding
COM.03.02

Product recalls

Coordinate a market recall with sector regulators and accepted replacement duties.

Accountable output
Product recall coordination
COM.03.03

Digital marketplace redress

Provide a remedy route for unfair transactions or restrictions on public-facing digital markets.

Accountable output
Digital-market redress finding

Authority for consumer protection integrated programme finding

Subject-specific assessment
A utility renewal waives the resident's right to independent review
Shared legal framework
Competition & Consumer Authority / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Consumer Protection integrated programme finding