Consumer policy fairness evidence and source custody

INS.01.02officeUnion-wide competence

Purpose and competence

Consumer policy fairness evidence and source custody is maintained for Consumer policy fairness. Its scope follows the office’s mandate: Review policy terms for understandable coverage and fair treatment of dependent customers.

An ordinary delayed evidence handoff is used as an undefined blanket exclusion

Record specification

Record identifier: INS.01.02/R2
Responsible custodian: Consumer policy fairness
Source evidence: policy wording; exclusions; sales representations
Decision output: Consumer insurance fairness finding
Publication status: Draft record specification / no signed decision
Review route: Union Ombudsman / Union Court of Justice

Custodian and access

Consumer policy fairness assessment lead → · Public records access procedure

Source catalogue for Consumer policy fairness

Source 1: policy wording
Source 2: exclusions
Source 3: sales representations
Receiving purpose: Consumer insurance fairness finding

Access to this record

Consumer policy fairness assessment lead / contact · Public records procedure · Common custody and accessible-format rules