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Democratic Governance Commission identity
GOV / commission
Democratic Governance Commission
UnionDemocratic Governance CommissionAdministrative Quality

GOV / PUBLIC SERVICE NETWORK

Administrative Quality

Administrative Quality brings together service design, public complaints and process simplification.

GOVcommissionUnion-wide competence

The public purpose

Administrative Quality brings together service design, public complaints and process simplification.

Operational teams

GOV.04.01
Service design

Redesign a public service around the user's actual decisions and receiving responsibilities.

GOV.04.02
Public complaints

Investigate service handling failures before routing independent maladministration review.

GOV.04.03
Process simplification

Remove procedural steps that do not contribute to a competent finding or protection.

Programme responsibilities

Assessment evidence
Service redesign specification; Administrative complaint response; Process simplification decision
Accountable output
Administrative Quality integrated programme finding
Programme custodian
Administrative Quality
Independent review
Union Ombudsman

Requests and referrals

INT-001
Delegate services during link isolation

A temporary delegation with non-waivable rights and reconciliation duties.

Administrative Quality / division of work

GOV.04.01

Service design

Redesign a public service around the user's actual decisions and receiving responsibilities.

Accountable output
Service redesign specification
GOV.04.02

Public complaints

Investigate service handling failures before routing independent maladministration review.

Accountable output
Administrative complaint response
GOV.04.03

Process simplification

Remove procedural steps that do not contribute to a competent finding or protection.

Accountable output
Process simplification decision

Authority for administrative quality integrated programme finding

Subject-specific assessment
Applicants repeatedly submit the same record to three desks
Shared legal framework
Democratic Governance Commission / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Administrative Quality integrated programme finding