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GOV.04.02 / office
Public complaints
UnionPublic complaintsPublic complaints

GOV.04.02 / PUBLIC SERVICE NETWORK

Public complaints

Investigate service handling failures before routing independent maladministration review.

GOV.04.02officeUnion-wide competence

Public complaints / public remit

Investigate service handling failures before routing independent maladministration review.

Receiving role
Public complaints assessment lead
Public counterpart
Administrative Quality

Choose your route

Office output: Administrative complaint response

Assessment file: Administrative complaint response

  • case timeline
  • office replies
  • requested repair

Read the administrative complaint response specification →

A difficult public complaints case

Illustrative case / GOV.04.02

An office mistakes a complaint about delay for an appeal against the merits; identify the handling failure separately.

Reporting and specialist powers

Competent parent
Administrative Quality
Local public authority
Democratic Governance Commission
Receiving evidence
case timeline; office replies; requested repair
Assessment question
An office mistakes a complaint about delay for an appeal against the merits

Public records and accountability

GOV.04.02/REG
Records and reasoned determinations

Administrative complaint response

GOV.04.02/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.