Contact and assistance

Contact concerning payments integrated programme finding

Receiving role: Payments programme coordinator

• Supplier payment authorisation
• Benefit payment transfer
• Emergency disbursement instruction

Example needing assistance: A supplier changes the receiving account after acceptance

Contact roles for payments integrated programme finding

Payments programme coordinator / FIN.05

Public information and accessible assistance

Responsible institution

Payments

Routing address

public@fin-05.ssu.example

Channel

Open the local request workspace

Source material for this desk

Supplier payment authorisation

Case intake and evidence alternatives

Responsible institution

Payments

Routing address

intake@fin-05.ssu.example

Channel

Open the local request workspace

Source material for this desk

Benefit payment transfer

Institutional cooperation and records custody

Responsible institution

Payments

Routing address

cooperation@fin-05.ssu.example

Channel

Open the local request workspace

Source material for this desk

Emergency disbursement instruction

Independent service review

Responsible institution

Union Ombudsman

Routing address

review@fin-05.ssu.example

Channel

Read the Ombudsman mandate

Source material for this desk

Emergency disbursement instruction

Access assistance