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Competition & Consumer Authority identity
COM / authority
Competition & Consumer Authority
UnionCompetition & Consumer AuthorityConsumer Information

COM / PUBLIC SERVICE NETWORK

Consumer Information

Consumer Information brings together plain-language labels and price comparison data.

COMauthorityUnion-wide competence

The public purpose

Consumer Information brings together plain-language labels and price comparison data.

Operational teams

COM.05.01
Plain-language labels

Make mandatory product and service information understandable at the decision point.

COM.05.02
Price comparison data

Publish comparable costs without implying that unlike services are equivalent.

Programme responsibilities

Assessment evidence
Consumer information label finding; Comparable-price data release
Accountable output
Consumer Information integrated programme finding
Programme custodian
Consumer Information
Independent review
Union Ombudsman

Requests and referrals

SVC-024
Appeal an unfair essential-service contract

A consumer redress case with essential continuity protections.

INT-006
Refer a monopolistic gateway

A competition referral with protected continuity of essential transport.

Consumer Information / division of work

COM.05.01

Plain-language labels

Make mandatory product and service information understandable at the decision point.

Accountable output
Consumer information label finding
COM.05.02

Price comparison data

Publish comparable costs without implying that unlike services are equivalent.

Accountable output
Comparable-price data release

Authority for consumer information integrated programme finding

Subject-specific assessment
A technical badge appears to promise a safety use outside certification
Shared legal framework
Competition & Consumer Authority / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice

Choose your route

Office output: Consumer Information integrated programme finding