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Plain-language labels identity
COM.05.01 / office
Plain-language labels
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COM.05.01 / PUBLIC SERVICE NETWORK

Plain-language labels

Make mandatory product and service information understandable at the decision point.

COM.05.01officeUnion-wide competence

Plain-language labels / public remit

Make mandatory product and service information understandable at the decision point.

Receiving role
Plain-language labels assessment lead
Public counterpart
Consumer Information

Choose your route

Office output: Consumer information label finding

Assessment file: Consumer information label finding

  • label claim
  • supported evidence
  • user comprehension

Read the consumer information label finding specification →

A difficult plain-language labels case

Illustrative case / COM.05.01

A technical badge appears to promise a safety use outside certification; correct the public-facing meaning.

Reporting and specialist powers

Competent parent
Consumer Information
Local public authority
Competition & Consumer Authority
Receiving evidence
label claim; supported evidence; user comprehension
Assessment question
A technical badge appears to promise a safety use outside certification

Public records and accountability

COM.05.01/REG
Records and reasoned determinations

Consumer information label finding

COM.05.01/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.