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Consumer Protection identity
COM.03 / directorate
Consumer Protection

COM.03 / PUBLIC SERVICE NETWORK

Services and requests

Consumer Protection: public intake, evidence routes and competent specialist services.

COM.03directorateUnion-wide competence

Choose your route

Office output: Consumer Protection integrated programme finding

Our intake route

Contract fairness finding; Product recall coordination; Digital-market redress finding

A utility renewal waives the resident's right to independent review

Appeal an unfair essential-service contract

Competent service: Competition & Consumer Authority

Refer a monopolistic gateway

Competent service: Competition & Consumer Authority

Receiving role for consumer protection integrated programme finding

Consumer Protection programme coordinator

Contact about consumer protection integrated programme finding →

Authority for consumer protection integrated programme finding

Subject-specific assessment
A utility renewal waives the resident's right to independent review
Shared legal framework
Competition & Consumer Authority / powers
Handling complaint
Union Ombudsman
Contested legal finding
Union Court of Justice