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Air and water utility conduct identity
COM.02.01 / office
Air and water utility conduct
UnionAir and water utility conductAir and water utility conduct

COM.02.01 / PUBLIC SERVICE NETWORK

Air and water utility conduct

Review essential air and water suppliers' access terms independently of private debt collection.

COM.02.01officeUnion-wide competence

Air and water utility conduct / public remit

Review essential air and water suppliers' access terms independently of private debt collection.

Receiving role
Air and water utility conduct assessment lead
Public counterpart
Essential Markets

Choose your route

Office output: Essential-utility conduct remedy

Assessment file: Essential-utility conduct remedy

  • utility covenant
  • customer restrictions
  • continuity evidence

Read the essential-utility conduct remedy specification →

A difficult air and water utility conduct case

Illustrative case / COM.02.01

A provider cuts a household off to enforce a disputed contract; protect access and investigate the restriction.

Reporting and specialist powers

Competent parent
Essential Markets
Local public authority
Competition & Consumer Authority
Receiving evidence
utility covenant; customer restrictions; continuity evidence
Assessment question
A provider cuts a household off to enforce a disputed contract

Public records and accountability

COM.02.01/REG
Records and reasoned determinations

Essential-utility conduct remedy

COM.02.01/CONTACT
Contact the competent office

Accessible assistance, evidence alternatives, institutional handoffs and review.