OMBoversightUnion-wide competence
Purpose and competence
Receives complaints and publishes institutional recommendations is maintained for Union Ombudsman. Its scope follows the office’s mandate: Investigates maladministration and gives citizens an accessible route to redress.
The office does not replace Union Court of Justice judicial review or guarantee the applicant's preferred substantive outcome. It can identify a competent remedy route and a systemic service failure. Complaints can be represented by an authorised advocate, with a protected channel where the ordinary operator is part of the alleged problem
Record specification
Custodian and access
Union Ombudsman receiving secretariat → · Public records access procedureFinding and assessment question
- Instrument
- Receives complaints and publishes institutional recommendations
- Illustrative question
- The office does not replace Union Court of Justice judicial review or guarantee the applicant's preferred substantive outcome. It can identify a competent remedy route and a systemic service failure. Complaints can be represented by an authorised advocate, with a protected channel where the ordinary operator is part of the alleged problem
- Assessable source material
- Union Ombudsman competent mandate; Union Ombudsman adopted source record; Union Ombudsman requested public action