OMBoversightUnion-wide competence
Union Ombudsman / division of work
Authority for receives complaints and publishes institutional recommendations
Mandate and boundary
Investigates maladministration and gives citizens an accessible route to redress.
The office does not replace Union Court of Justice judicial review or guarantee the applicant's preferred substantive outcome. It can identify a competent remedy route and a systemic service failure. Complaints can be represented by an authorised advocate, with a protected channel where the ordinary operator is part of the alleged problem