INS.01.03officeUnion-wide competence
Purpose and competence
Claims conduct assessment is maintained for Claims conduct. Its scope follows the office’s mandate: Assess claims handling against evidence, reasons and a usable response route.
A provider repeatedly requests already-held records without identifying the unresolved issue
Record specification
Custodian and access
Claims conduct assessment lead → · Public records access procedureFinding and assessment question
- Instrument
- Claims conduct assessment
- Illustrative question
- A provider repeatedly requests already-held records without identifying the unresolved issue
- Assessable source material
- claim chronology; provider conduct; requested remedy