GOV.04directorateUnion-wide competence
Purpose and competence
Administrative Quality evidence and source custody is maintained for Administrative Quality. Its scope follows the office’s mandate: Administrative Quality brings together service design, public complaints and process simplification.
Applicants repeatedly submit the same record to three desks
Record specification
Custodian and access
Administrative Quality programme coordinator → · Public records access procedureSource catalogue for Administrative Quality
- Source 1
- Service redesign specification
- Source 2
- Administrative complaint response
- Source 3
- Process simplification decision
- Receiving purpose
- Administrative Quality integrated programme finding

