Public complaints evidence and source custody

GOV.04.02officeUnion-wide competence

Purpose and competence

Public complaints evidence and source custody is maintained for Public complaints. Its scope follows the office’s mandate: Investigate service handling failures before routing independent maladministration review.

An office mistakes a complaint about delay for an appeal against the merits

Record specification

Record identifier: GOV.04.02/R2
Responsible custodian: Public complaints
Source evidence: case timeline; office replies; requested repair
Decision output: Administrative complaint response
Publication status: Draft record specification / no signed decision
Review route: Union Ombudsman / Union Court of Justice

Custodian and access

Public complaints assessment lead → · Public records access procedure

Source catalogue for Public complaints

Source 1: case timeline
Source 2: office replies
Source 3: requested repair
Receiving purpose: Administrative complaint response

Access to this record

Public complaints assessment lead / contact · Public records procedure · Common custody and accessible-format rules